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Reward yourself for being a great pet parent

Whether your pet has fur, feathers or scales – Friends For Life makes loving your pet a little more rewarding. Earn points with every purchase at Animates and clinics in the Vetcare Group and redeem your points for loyalty rewards to spend on your next visit.

Already registered? Here's how to redeem your points:

  1. Sign in to
  2. Select your reward from the drop down and click redeem.
  3. On your next visit your reward will already be on your account, ready to spend. Just let the team know you'd like to spend it.
  4. If you are having difficulty signing in please email our Customer Services team:

Not registered? Here's how to register:

  1. Register here and type in the phone number and last name on your account.
  2. Check your inbox for an email from Friends For Life.
  3. Click the link in the email. This will take you to a page which already has your email and a temporary password filled in. Just click 'Sign In".
  4. Create your password.
  5. If you are having difficulty registering please email our Customer Services team:
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Reserved for VIP

 Friends For Life VIP is for our most loyal Animates and the Vetcare Group customers. As a VIP member you can earn more points for every $1 spent which means you can reach your rewards faster. Plus you'll enjoy the VIP treatment with invitations to exclusive events and access to VIP offers. 

To become a VIP member, spend $750 or more at Animates and/or the Vetcare Group within a 12 month period. To maintain VIP status spend $750 or more within the next 12 months of becoming a VIP.